Information Collected by 239
When you register and use the 239 platform, we collect several categories of information to ensure our services run smoothly and securely. The categories of information collected include:
- Account information: Full name, email address, phone number, date of birth, username, and encrypted password.
- Local payment information (MYR): Deposit and withdrawal transaction details in MYR, bank account numbers, or digital wallet IDs (TNG eWallet, Maybank2u, etc.). We do not store credit or debit card numbers directly — all transactions are processed through licensed payment processors.
- Device and browser information: IP address, device type, operating system, browser version, screen resolution, and access time. This information is collected automatically when you use the platform.
- Usage data: Records of your activity on the platform, including games played, bets placed, session duration, navigation clicks, and user preferences.
- Cookies and tracking technologies: Cookie files, web beacons, and device identifiers that help us personalise your experience and analyse platform usage.
All information collection is carried out transparently and solely for the purposes stated in this policy.
How We Use Your Information
Information collected by 239 is used only for legitimate and reasonable purposes. We do not sell or rent your personal information to third parties for marketing purposes. The primary purposes of data use include:
- Verify user identity and process new account registrations.
- Process financial transactions in MYR, including deposits, withdrawals, and bonus management.
- Provide responsive customer support and resolve technical or financial issues.
- Analyse usage patterns to improve our products, interface, and platform performance.
- Send important account notifications, security updates, and promotional information (subject to your communication preferences).
- To ensure compliance with legal requirements, prevent fraud, and protect the interests of both users and the platform.
- Comply with Malaysian legal obligations, including anti-money laundering (AML) requirements and data protection regulations.
Cookies, Tracking & User Preferences
The 239 platform uses cookies and similar tracking technologies to enhance the user experience. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collects information on how users interact with the platform to help us identify areas for improvement.
- Preference cookies: Saves user preferences such as language, theme, and display settings to speed up access on return visits.
- Analytics cookies: Used to understand platform traffic and usage patterns in aggregate, without identifying individual users.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the 239 platform. For more details on managing cookies, refer to your browser's privacy settings.
Data Storage, Security & Third-Party Sharing
Storage & Security
All 239 platform user data is stored on servers protected by industry-standard security protocols, including SSL/TLS encryption for data in transit and database-level encryption for stored data. We conduct regular security audits and apply technical and organisational safeguards to prevent unauthorised access, data loss, or misuse. User passwords are stored in hashed form and cannot be viewed or recovered by our staff.
Data retention periods depend on operational needs and legal obligations. Active account data is retained for the duration the account remains active. Following account closure, financial transaction records are kept for the period prescribed by Malaysian law for audit and compliance purposes.
Third-Party Sharing
239 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We may share necessary information with:
- Licensed payment processors and financial institutions to facilitate deposit and withdrawal transactions in MYR.
- Technical service providers involved in platform operations, under strict confidentiality agreements.
- Malaysian government or law enforcement authorities where required by law or court order.
All data sharing with third parties is conducted on a minimum-necessary basis and is accompanied by appropriate contractual protections.
User Rights, Policy Amendments & How to Contact Us
Right to Access, Rectification & Erasure
As a 239 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time by contacting our support team.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. You can also update certain details directly through your account settings.
- Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records for compliance and audit purposes.
- Right to Object: You may object to the processing of your data for direct marketing purposes or in certain circumstances relating to our legitimate interests.
Amendments to This Privacy Policy
239 reserves the right to amend this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or service improvements. Users will be notified of any material amendments via in-platform notifications or email. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated policy.
Contact the 239 Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact our support team through the following channels:
Support Email: [email protected]
Our team operates 24/7 and will respond within two business days.